Terms

About These Terms

This website is operated by Alderoc LLC, doing business as Charlton Cabinetry. By using it you agree to these terms. If you do not agree, please do not use the site; you are always welcome to call or visit a branch instead.

What the Site Tells You

We work to keep this site accurate, but it is a guide, not a contract. Stock, lead times, sizes and specifications change, and a branch confirms them when you order.

Colors and wood grain look different from one screen to another, and wood varies from piece to piece. Please see a sample door at a branch before you choose. The kitchen pictures on this site are illustrations, not photographs of a customer’s kitchen.

Quotes and Orders

Sending a request through this site does not place an order, and it does not oblige you or us to anything. A quote comes from a branch, and a sale is made with that branch on the terms it gives you with the quote or invoice.

Returns

• You may return cabinets within two weeks of delivery or pickup.
• Ready-to-assemble cabinets must be in new condition and in their original packaging. Assembled cabinets are accepted only if we assembled them.
• Cabinets that you have assembled or installed cannot be returned or refunded. Modified cabinets, such as one with a waste basket or roll-out tray added, cannot be returned once assembled.
• Every return carries a restocking fee: 10% for ready-to-assemble cabinets, 25% for cabinets we assembled, and 10% for other stocked items.
• Assembly, modification and delivery fees are not refunded. Special-order items cannot be returned.
• Every return is inspected, and we may refuse one. Accepted returns are credited to your account as store credit only.

The terms on your estimate or invoice are the ones that apply to your order.

Damaged or Missing Items

• Assembled cabinets: inspect them when they are delivered or picked up, before you sign the packing slip. Write anything missing or damaged on the slip and tell us straight away. We cannot honor a claim for wrong or missing items after the slip is signed.
• Ready-to-assemble cabinets: you have 7 days from receiving the order to open and inspect it. Claims are not accepted after that.
• Every damage claim must be made before the cabinet is assembled or installed.

Using the Site

Please use the site only to learn about our products and to contact us. Do not send false requests, try to disrupt the site, or collect its content by automated means for resale.

The text, photographs, images and logo on this site belong to Charlton Cabinetry or are used with permission. You may not reuse them for business purposes without asking us first.

Links to Other Sites

We link to other sites, such as maps for directions. We do not control them and are not responsible for what they contain or how they handle your information.

Our Responsibility

The site is provided as it is. As far as the law allows, we are not liable for loss that results from relying on the site alone, without confirming the details with a branch. Nothing here limits any right you have under the law that cannot be limited.

Privacy

How we handle your information is set out in our privacy policy.

Questions

Ask any branch, or send us a message. When we change these terms, we update this page and the date at the top.