Kitchen Cabinet Questions We Hear Every Day.
- Are the Cabinets in Stock?
Yes. We keep the cabinets at the branches. Call your branch to check a specific cabinet or color.
Find Your Branch- How Long Does an Order Take?
Ready-to-assemble orders are ready to pick up in 1–3 business days. Assembled orders take 3–7 business days. Large orders and holidays can take longer. If you are in a hurry, ask about rush assembly: same-day or next-day assembly is available for an extra charge.
- Who Can Buy From Charlton?
Most of our customers are contractors, dealers and designers buying for their own clients. Homeowners are welcome at every branch too, and many come with their contractor.
How Buying Works- Do I Have to Go Through a Dealer?
No. Charlton is a distributor that sells direct. You buy from the branch that stocks the cabinets.
- Do You Install?
Cabinets, no: we supply them and your contractor installs them. Countertops, yes: we can measure the kitchen, cut the quartz and install it, vanity tops included.
What the Branch Does- Do You Deliver?
Yes. Pick the order up at the branch, or have it delivered to the job site. The truck unloads at the sidewalk, so someone needs to be there to receive the order and bring it in. Ask your branch for the cost.
- Can a Cabinet Be Changed to Fit?
Yes. The branch can modify a cabinet for an added fee, when the parts are on hand. It can add time to the order, and a modified cabinet cannot be returned once it is assembled.
- Can You Design My Kitchen?
Yes. Bring the room’s measurements to a branch and we lay out the kitchen with you and list the cabinets it needs.
Find Your Branch- Do the Cabinets Come Assembled?
Your choice. Take them ready to assemble (RTA), or have the branch assemble them for you.
RTA or Assembled, Side by Side- What Are the Cabinets Made Of?
Every cabinet box is plywood. Soft-close doors and drawers are standard on every cabinet, not an upgrade.
- What Colors Do You Carry?
Six: Misty Shaker, Aria Oak, Shaker Gray, Shaker Espresso, Cream White and Cherry Maple.
See the Colors- Can I See the Cabinets Before I Order?
Yes. Every branch has the sample doors on display, and you can pick one up to take with you. Colors look different on a screen, so it is worth seeing them in person.
- How Do I Get a Quote?
Type or paste a cabinet list or the kitchen’s measurements into the quote form, call a branch, or walk in with your plan. The branch prices it.
Get a Quote- Can I Return Cabinets?
Yes, within two weeks of delivery or pickup, for store credit. Ready-to-assemble cabinets must be in new condition and their original packaging, with a 10% restocking fee. Cabinets we assembled carry a 25% restocking fee. Cabinets you have assembled or installed, modified cabinets once they are assembled, and special orders cannot be returned.
The Return Policy in Full- Where Are You, and When Are You Open?
We have five branches: New Hyde Park in New York, Edison and Barrington in New Jersey, and Stamford and Meriden in Connecticut. All are open Monday to Saturday, 8 AM to 5 PM.
Addresses and Directions